Returns & Exchanges

Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if you are unsatisfied with your order or received the wrong item, we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our team within 14 days of receipt with your order number and a brief explanation of the issue.

• 2.
  Verification

  Our team will review your request and, if applicable, provide a return authorization for non-perishable items like equipment.

• 3.
  Packaging

  Securely pack the items in their original packaging to ensure they are not damaged during transit.

• 4.
  Refund Processing

  Once received and inspected, we will issue a refund or ship a replacement within 3-5 business days.